Introduction
By accessing and using VEDEEO services, you confirm that you agree to the terms and conditions outlined in this Privacy Policy. These terms apply to the entire website, any application programming interface (API) services, and any communication between you and VEDEEO.
BY ACCESSING OR USING VEDEEO SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS PRIVACY POLICY AND UNDERSTAND HOW WE COLLECT, USE, AND PROCESS YOUR INFORMATION. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, YOU SHOULD NOT USE VEDEEO SERVICES.
Capitalized terms, if not defined herein, shall have the meaning assigned to them in the Terms and Conditions.
VEDEEO complies with Regional Legal Compliane (DPDP Act + IT Act + MeitY Rules), United States (CCPA, CPRA, COPPA) and European Union (GDPR, ePrivacy, EU AI Act).
Personal information
How We Collect Your Information
To provide VEDEEO services and improve user experience and security, we collect, store, and process certain user information when you use our API or purchase our services.
We collect personal information based on the following grounds:
Contractual necessity: To deliver services to you.
User consent: Information you provide voluntarily while using VEDEEO services.
Legitimate interests: To enhance user experience and improve our services.
Information Collected for Contractual Services
We process the following personal information as necessary to provide our services:
Registration information such as your name, phone number, and email address.
Payment information including Cahfree transaction details.
Information You Consent to Provide
By using VEDEEO’s services, you may voluntarily provide:
Website usage data, including the number of clicks, calls made, and call durations for analytics purposes.
Any other data necessary to facilitate support and troubleshooting requests.
Usage
We use collected data to:
Provide and improve VEDEEO services.
Enable shop owners and website owners to track video call analytics.
Process payments securely through Cashfree.
Ensure compliance with legal obligations.
Enable account management, including user-requested data deletions.
Data Protection
Data Security
We use industry-standard encryption techniques to protect user data. However, while we strive to protect personal information, we cannot guarantee absolute security due to the nature of online transmissions.
Data Retention
We retain user data for a period of twelve (12) months unless required for legal or security reasons. After this period, data is permanently deleted. We also preserve the user data for 180 days after deactivation of their account.
User Rights
Users and website owners have the right to:
Access and update their personal data.
Track their analytics through VEDEEO services.
Delete their accounts and request removal of their personal information.
Users can report any kind of abuse, nudity or impersonation by sharing their concerns at hi@vedeeo.com
Complies with IT Rules 2021 (content takedown, grievance redressal, data retention)
Data Sharing
We share data with:
- Service Providers : Cloud providers (e.g., AWS), payment processors (Stripe), and analytics tools under strict confidentiality agreements.
- Legal Authorities : When required by law (e.g., tax audits).
We do not sell your data.
Tracking
VEDEEO provides analytics capabilities to website owners using our services, including tracking the number of calls made, and call durations.
Data Handling
We comply with applicable privacy laws, including regulations governing data storage, processing, and user rights.
Privacy
Privacy is not just a policy for us—it's a fundamental promise. We continuously evaluate and enhance our data protection strategies, staying ahead of evolving technological and regulatory landscapes to provide you with a secure, trustworthy technology for an overwhelming customer experience.
Contact
If you have any concerns regarding data privacy or VEDEEO services, you may contact our Grievance Officer at:
Grievance Officer: Mr. Suyash Pal
Email: suyash@vedeeo.com
Company Address: TWIF Technologies Private Limited, 9th Floor, Block D3, Embassy, WeWork Redwood, HD-27, Manyata Tech Park Rd, Thanisandra, Bengaluru, Karnataka 560045
We will address your concerns within 15 days from the date of receipt.
Last Updated: March 06, 2025
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